Refund/Exchange Policy

At unmatte™, we are dedicated to delivering exceptional service and ensuring our clients are fully satisfied with the projects we undertake. As a service-based organization, our focus is on providing high-quality results and exceptional customer care.

Non-Refundable Policy

Due to the nature of our services, unmatte™ does not typically offer refunds. Our services involve significant time, effort, and resources from our team. Once a service has been rendered, it is not as simple as returning a product.

Commitment to Satisfaction

While we do not offer refunds, we are committed to ensuring our clients receive the most value from their projects. If you are not completely satisfied with our work, we will collaborate with you to address any concerns and strive to achieve a satisfactory resolution. Our goal is to work until there is a happy medium that meets your expectations.

Case-by-Case Refunds

In exceptional circumstances, refunds may be considered on a case-by-case basis. These cases will be thoroughly reviewed, taking into account the work performed and resources allocated. Refunds, if granted, will be at the sole discretion of unmatte™ management.

Exchange Policy

If you are not satisfied with a specific aspect of our service, we offer the option to exchange the service for an equivalent or additional service. This is part of our commitment to ensuring you receive the most value from your engagement with us. Please contact our support team to discuss potential exchanges and adjustments.

Discretion

At unmatte™, refunds are not a standard practice due to the nature of our service-based business. Should any refund be deemed necessary, it will be issued at the sole discretion of unmatte™ management. Refunds, if granted, will be provided in the form of a check and sent out at the end of our billing cycle This policy ensures that we maintain the integrity of our service offerings and uphold our commitment to delivering quality work. It is important to understand that any decision regarding refunds will be made with careful consideration of the work performed and the resources invested.

Additional Services

To further ensure client satisfaction, we offer additional services or adjustments to enhance the value of your project. Our team is always willing to go the extra mile to meet your needs and exceed your expectations.

How to Address Concerns

If you have any concerns or are not satisfied with a service provided, please contact our support team with the following information:

  • Your name and contact details
  • The service in question
  • A detailed explanation of your concern

Our team will review your concerns and work with you to find a resolution.

Shoot us a message

Typically responds within 4-7 hours.